Current Vacancies

Check out our available roles below:

1st Line Technical Support Lead

1st Line Technical Support Lead

  • Salary: £27,000 – £33,000 dependent on experience
  • Location: Southwark / Hybrid (2 days remote, 3 days in office);
  • Excellent benefits including 33 days holiday, overtime at time+half

 

Are you an IT 1st Line Support Engineer keen to step into the challenge of supporting a busy support function for the architecture, construction, and design industry? Do you have 2-3 years of experience as a 1st Line Support Engineer and are eager to progress and take on more responsibility? Then join our client, a leading London-based IT service provider as their 1st Line Technical Support Lead!

 

With a great workplace culture, you will be actively encouraged to present ideas to improve services and will be nurtured as a talent to gain exposure into the areas that you want to develop professionally in.

 

With our client sustaining a 15-minute average response time to issues and tickets, with over 80% of tickets resolved on the same day; it is a role for a talent who can really scale their capabilities to technically mentor others in the 1st Line Team, and an escalation point to the Service Delivery Manager and MD.

 

The ideal candidate should have at least 2 – 3 years of experience, including Active Directory and M365, and a love for solving problems and overcoming challenges.

 

Essential Requirements (1st Line Technical Support Lead)

  • 2-3 years of previous experience in MSP, Helpdesk and/or IT support business.
  • Willingness and ability to mentor the team and serve as an escalation point.
  • Strong understanding of PC, hardware, and operating systems.
  • Solid knowledge of networking and routing protocols.
  • Solid knowledge of the administration of Windows Servers, Active Director, and Filesystems.
  • Strong knowledge of M365 and other email platforms.
  • Ability to type and enter records while actively talking on calls to customers and teams.

 

Desirable Requirements (1st Line Technical Support Lead)

  • Experience using RMM tools, PSA software and ticketing systems.
  • Experience in remote technical support, use of remote tools and leading planned updates
  • Familiarity with architectural and design software, including software installations.

 

Personality Type (1st Line Technical Support Lead)

  • Out-of-the-box thinker who builds rapport with ease, chatty yet professional with customers with a proactive nature and strong attention to detail.

An honest and transparent team player who is happy to pitch in ideas within a young and driven team, with the emotional maturity to take the lead and empower others.

1st Line Technical Support Engineer

1st Line Technical Support Engineer

  • Salary: £22,000 – £25,000 per annum, dependent on experience
  • Location: Farnham, Surrey
  • Driving Licence required due to client visits

 

Are you a tech wizard who loves providing 1st Line support? Do you love to be at the heart of technical support services on a helpdesk? Are you looking to work for a supportive company who invests in the growth of their employees?

 

Then look no futher! Due to a period of growth, the opportunity has opened for a 1st Line Technical Support Engineer. You will be the first point of contact for IT support needs, leading diagnosis, troubleshooting, repairing, and improving the functionality of client networks both on the helpdesk and on client sites.

 

1st Line Technical Support Engineer  – Key Duties and Responsibilities

 

  • Function as the first point of contact for IT support for clients.
  • Proactively see each call through to resolution thereby providing an excellent customer experience.
  • Monitor and administer the helpdesk ticketing system and update technical documents.
  • Attend customer sites as required to perform IT support.
  • Conduct the diagnosing and troubleshooting of software and hardware.
  • Repair and replace damaged computer and network components.
  • Manage servers (email, print, backup), operating systems and software.
  • Operation of firewall, antivirus, intrusion detection and security monitoring systems.
  • Manage network routers, switches, hubs, and UPSs, and oversee the installation, configuration, maintenance and troubleshooting of end-user hardware and software.

 

1st Line Technical Support – Essential Requirements

  • Able to demonstrate 1 year plus experience within a similar role.
  • Experience with Active Directory
  • Experience with Microsoft 365
  • Working knowledge of Windows 7, 8 and 10
  • Experience of networked systems
  • Exposure to troubleshooting hardware and software problems
  • Excellent interpersonal communication skills.
  • Can-do, positive attitude and proactive approach.
  • Self-motivated and driven.
  • Confident, personable, and approachable.

 

If you are looking for a company that invests and supports you to develop your career within the areas of IT that interest you the most then apply today to this amazing 1st Line IT Support role in Farnham!

2nd Line Support Engineer

2nd Line Support Engineer – The Details in Brief

  • Salary: £38,000 – £40,000 dependent on experience
  • Location: London

 

Are you a 2nd Line Support Engineer keen to step into the challenge of supporting a growing, forward-thinking company? Do you have team leadership experience that you want to put into use and develop further? Then this is the role for you!

 

If you have a wide knowledge, proven 2nd line support engineer experience, a keen interest in technology and are looking to be an influencer in the office then apply today.!

 

2nd Line Support Engineer – Duties will include:

  • Respond promptly to escalated support calls
  • Take ownership of escalated issues and provide resolutions
  • Provide 3rd line technical support remotely and on-site
  • Create and update documentation and processes
  • Support Microsoft 365-based products and end-users
  • Maintain Server 2016/19/22 infrastructure
  • Lead a team of technicians

 

2nd  Line Support Engineer – Essential Requirements

  • Prior employment within a Managed Service Provider
  • Team leading experience
  • Expert-like problem-solving skills predominantly over M365 and Server 2016/19/22
  • Demonstrable expertise with Microsoft Cloud technologies
  • Deep understanding of Active Directory & Azure AD
  • Excellent understanding of EDR & MDR
  • Proven proficiency with remote access technologies
  • Well-versed in backup technologies
  • Thorough familiarity with fundamental network protocols & security
  • Absolute passion for IT and technology
  • Naturally proactive, personable, confident, and analytical
  • Excellent written and spoken English
  • Excellent skills as a team player, collaborator, and contributor to new ideas

 

2nd Line Support Engineer – Desirable Requirements

  • Experience with Cisco, Draytek & Watchguard firewalls
  • Experience with Dell Server and Storage hardware

Mac OSX / Unix knowledge 

IT Account Manager

IT Account Manager – The Details in Brief

  • Salary: £35,000 – £42,000 per annum, dependent on experience
  • Location: Farnborough / Hybrid
  • Excellent benefits including healthcare/wellbeing package, life insurance, pension scheme and free onsite parking.

 

Are you an Account Manager with a passion for IT? Do you enjoy building strong client relationships and delivering the best services?

 

Due to a period of growth, the opportunity has opened for an IT Account Manager to assist in the expansion and growth of the business.

 

As the IT Account Manager you will be hands-on from initial presentations to cross-selling solutions, and creating relationships that generate recurring business.

 

 

IT Account Manager  – Key Duties and Responsibilities

 

  • Meet new and existing clients to build strong, profitable business relationships
  • Forge and nurture long-term relationships with clients
  • Understand the client’s ongoing and future needs for tailored solutions.
  • Proactively present and endorse services to clients, recognising and acting upon cross-selling opportunities.
  • Collaborate with clients and stakeholders to craft solutions, providing insight into the technical and commercial benefits of proposed strategies.
  • Coordinate with internal and external teams to capitalize on innovative technology and market trends, aiming for client satisfaction.
  • Provide mentorship within the team, advocating for initiatives that enhance business value, efficiency, service quality, and cost-effectiveness.

 

Experience and Skills Required (IT Account Manager)

 

IT Account Manager – Essential

  • Solid account management experience within the IT services sector, ideally an MSP
  • A good understanding of MS 365, server, network and computer solutions and telecoms
  • Great customer-facing presentation skills
  • Excellent interpersonal communication skills
  • An inquiring mind
  • Can-do, positive attitude
  • Proactive approach
  • Self-motivated and driven
  • Confident, personable, and approachable
IT Auditor

IT Auditor

  • Salary: £45,000
  • Location: 2-days in office (London) + remote
  • Excellent benefits including 25 days annual leave + 3 days off at Christmas, Life & Critical Illness Cover, Income Protection, Pension Scheme, Wedding & Birth Vouchers, Loyalty awards, Twice-Yearly Salary Reviews, and a significant Wellbeing Support Package

 

Are you an IT Auditor looking to step into the challenge of building robust IT postures that support financial statement audits, regulations, and services?

 

Due to a period of growth, the opportunity has opened for an IT Auditor to join the client-facing IT Assurance team and assist in the expansion and growth of the business.

 

You could have external or internal auditing experience and be looking for that next step to further develop your skills and experience. For the right candidate, this offers an opportunity for rapid career progression as our client grows the service into a best-in-class offering to their clients.

 

IT Auditor  – Duties will include:

  • Participate in a diverse variety of IT Consulting and Assurance projects, such as external/internal audits, regulatory reviews, and operational resilience evaluations.
  • Support Finance Auditors by analysing client financial data flows and pinpointing essential automated controls for comprehensive auditing.
  • Define IT audit scopes and develop corresponding, targeted test procedures independently.
  • Evaluate technology-associated risks within IT processes and scrutinise the efficiency of internal control systems.
  • Contribute to detailed audit documentation, encompassing all facets of the client’s IT framework and control mechanisms.
  • Compose clear, detailed audit findings, underscoring control deficiencies, related risks, and actionable recommendations for client management.
  • Collaborate on enhancing the firm’s IT Assurance methodologies and functions.
  • Conduct SOC1/SOC2 and ISO 27001 attestations
  • Work alongside AI and data analytics teams to leverage the power of technology to drive audit efficiency and effectiveness.

 

Experience and Skills Required

  • 2 –3 years’ experience as an IT Auditor
  • Great customer-facing presentation skills
  • Excellent interpersonal communication skills
  • An inquiring mind
  • Can-do, positive attitude
  • Proactive approach
  • Good organisational and planning skills.
  • Ability to make decisions independently
  • Interest and understanding of IT risks and internal controls
  • Competent reporting skills.
  • Experience in testing IT General Controls (ITGC) and IT Application Controls (ITAC).
Business Development Manager

Business Development Manager

Are you an entrepreneurial Business Development Manager with a stellar background in sales and a passion for building top relationships with clients? Do you have a proven history of smashing sales targets? Then this is the role for you!

Our client, a leading IT technology reseller are looking for an additional Business Development Manager to provide clients with innovative solutions and cutting-edge products which help client businesses to stay competitive.

What you’ll be doing as the Business Development Manager
Work with your industry contacts to convert opportunities into partnerships.
Sell hardware and software, networking, and security solutions.
Pitch solutions that will optimise clients’ operations, productivity, and capability.
Build a pipeline of product and service opportunities.
Strengthen the company’s reputation with key clients to build future business.
Lead the entire sales life cycle and deliver an end-to-end sales experience to clients.

The type of person we would love to meet for the Business Development Manager role:
Top entrepreneur, relationship builder with a scaling history in sales and business development.
Experience in B2B sales, ideally with a focus on technology and software.
Confident communicator at multiple organisational levels including c-level and key stakeholders.
A collaborator who works closely with other functions including marketing and tech teams.
A history of generating new business, of meeting and exceeding sales targets.
Passion for building long-term relationships with clients.
An agile player who has experience and is always keen to scale and influence the success of sales.
An inquiring mind, can-do, positive attitude, and initiative-taking approach.

Business Development Manager – what’s in it for you.
Salary: £30-60K base salary (Dependent on Experience)
Commission: Uncapped Commission Structure
Location: Slough
Superb work-life balance, flexible hybrid working

Senior Security Architect

Senior Security Architect – The Details in Brief

  • Salary: £60,000 – £90,000 dependent on experience (Flexible for the right person)
  • Location: Remote (occasional meetings in London)
  • Excellent benefits including Pension, Private Healthcare, Training & Development and Competitive Holiday Entitlement (25 days rising t 30 days)

Are you a Senior Security Architect keen to step into the challenge of building robust security postures that mitigate the most prevalent cyber security threats? Then join our client a leading MSSP.

As a Senior Security Architect, you will play a vital role in designing and implementing secure platform integrations, platform hardening, and enforcing role and duty segregation best practices within Active Directory, including experience with the “principle of least privilege” model. Ideally, you should have at least 3 years of experience in designing secure Microsoft platforms (both physical and virtual) services infrastructure.

The ideal candidate should preferably possess security clearance (SC) or have the capability to obtain it, along with relevant professional (Microsoft) security architecture certifications.

If you have a 3+ years of relevant experience, a command over M365, Exchange Online and Windows Servers, a strong knowledge of Microsoft 2012+ OS’ and experience of virtualisation, you are our talent!

 

Senior Security Architect  – Duties will include:

  • Design Windows and platform integration with a focus on security hardening (HLD & LLD).
  • Implement role and duty segregation, ensuring AD/AAD security best practices.
  • Develop platform integration roadmap for virtual/physical and legacy platforms
  • Ensure compliance with architectural frameworks and cloud adoption best practices.
  • Design storage platforms and clustering for high availability, failover, and optimisation.
  • Define SOC platform technology strategy and plan for capability enhancement.
  • Lead the platform integration and technology build for the SOC, including initial operating capability and incremental development pathway.
  • Deliver a security-hardened OS platform integrated with legacy on-prem and virtual computing elements.
  • Establish a compliant AD/AAD identity and access management capability, adhering to Microsoft recommendations and meeting NIST, NCSC, and CIS hardening requirements.
  • Integrate SOC toolsets, SIEM capabilities, and storage, deploying EDR, SOAR, MDM, AV, and anti-malware controls.
  • Document platform infrastructure and ensure alignment with cyber security assurance and technical design requirements.
  • Provide technical support for penetration testing, test condition enablement, and vulnerability remediation activities.

 

Senior Security Architect –Requirements

  • Minimum of 3 years of experience in designing secure Microsoft platforms (both physical and virtual) for services infrastructure.
  • Ability to operate in a polished client-facing role, with natural people and communication skills, and the savvy to identify areas for improvement and up sales
  • Preferably possess security clearance (SC) or demonstrate the capability to obtain it, along with relevant professional (Microsoft) security architecture certifications.
  • An inquiring mind, can-do, positive attitude, and initiative-taking approach
  • Good organisational and planning skills, and the ability to make decisions independently
Network Security Architect

Network Security Architect – The Details

  • Salary: £60,000 – £90,000 dependent on experience (Flexible for the right person)
  • Location: Remote (occasional meetings at HQ in Soho, London)
  • Excellent benefits including Pension, Private Healthcare, Training & Development and Competitive Holiday Entitlement (25 days, rising to 30 days)

Are you an experienced Lead Network and Infrastructure Security Architect or Senior Network Security Engineer with expertise in enterprise network security architecture? Do you possess a deep understanding of network security principles and routing design protocols? Our client a leading Managed Security Service Provider (MSSP), is seeking a skilled professional like you to join their team.

As a Lead Network and Infrastructure Security Architect, you will play a critical role in designing and implementing enterprise network security solutions. Your skills should include the development of enterprise security architecture, encrypted network design, cryptographic countermeasures, and virtualised network components. An expert-level understanding of fundamental networking principles and routing design protocols such as BGP, VRF, and OSPF is essential.

Familiarity with security assurance processes, especially within the law enforcement or national security environment, is highly advantageous. Security clearance (SC) and appropriate professional security architecture certifications or demonstrate the capability to obtain security clearance. 

Network Security Architect – Duties will include:

  • Design network security architecture and develop security infrastructure hardening models (HLD & LLD).
  • Create infrastructure and network designs for cloud, virtual, on-prem, and legacy network integration, including a plan for infrastructure asset log collection and ingestion.
  • Develop integration and security strategies for (legacy) physical network infrastructure and establish a migration roadmap for SDN platforms.
  • Design a deployment plan and integration strategy for security enforcing technologies, including firewalls, IPS, HIPS, endpoint protection, HSM, TPM, and network infrastructure log ingestion.
  • Develop a network security enforcement technology conversion strategy and management plan.
  • Document the platform infrastructure and ensure alignment with cyber security assurance and technical design requirements.

 

Network Security Architect – Requirements

  • Experience as a Lead Network & Security Architect or Senior Network Security Engineer with hands-on design expertise in enterprise network security architecture, including 5+ years of network security experience
  • Cisco networking expertise, preferably with CCIE/CCSP certification.
  • Knowledge of Cisco SDA (Software Defined Networks) or ACI.
  • Familiarity with Cisco ISE, Juniper, Palo Alto, or Meraki.
  • Understanding of cyber security best practices within network design.
  • Appreciation of enterprise architectures, including servers, networks, storage, backup, apps, and databases.
  • Experience and expertise in virtualised networking and SDN.
  • Proficiency in security technologies such as firewalls, proxies, IDPS, DLP, etc.
  • Knowledge of end-point protection and response tools.
  • Understanding of border protection and defence-in-depth technologies.
  • Experience in vulnerability scanning, penetration testing, and web application penetration testing.
  • Familiarity with firewalls and intrusion detection/prevention tools.
  • Expertise in network infrastructure hardening and implementing cyber security best practices.
  • Proficiency in network infrastructure logging and SIEM integration.
  • An inquiring mind, can-do, positive attitude, and initiative-taking approach
  • Good organisational and planning skills, and the ability to make decisions independently
Senior Security Engineer

Senior Security Engineer – The Details

  • Salary: £60,000 – £90,000 dependent on experience (Flexible for the right person)
  • Location: Remote (occasional meetings in London)
  • Excellent benefits including Pension, Private Healthcare, Training & Development and Competitive Holiday Entitlement (25 days rising to 30 days)

Are you an experienced SIEM senior security engineer with expertise in enterprise SIEM platform integration? Do you have a proven history in designing SIEM architecture solutions and integrating multi-vendor toolsets? Our client, a leading Managed Security Service Provider (MSSP), is seeking a talented individual like you to join their team.

With a deep understanding of log event collection, transformation, and ingestion within an enterprise SIEM toolset architecture, you will play a crucial role in designing and optimising SIEM platforms. Your skills in back-end DB storage design, agent deployment model development, log forwarding components, and multi-platform log management will be key to your success in this role.

Familiarity with security assurance processes, particularly in the law enforcement or national security environment, is highly desirable. Security clearance (SC) and relevant professional security architecture certifications are preferred, or you should demonstrate the capability to obtain security clearance.

Senior Security Engineer  – Duties will include:

  • Design and develop SIEM toolset deployment model, architecture, and security hardening (HLD & LLD).
  • Create SIEM reporting profiles, configure alerting, implement event correlation, and design dashboard configuration model, including strategic framework for Cloud, Virtual, On-prem, and legacy integration.
  • Ensure compliance of SIEM architectural frameworks, including storage, with vendor design best practices.
  • Design logging strategy, develop architecture for log collection, collation, ETL, ingestion, and storage (DB), and establish agent deployment model.
  • Design SIEM platform technology and develop a modular capability enhancement plan for the SIEM toolset.
  • Lead the technical SIEM integration and toolset build for the SOC, including development of the SIEM capability roadmap for expansion and integration of the SIEM solution within a modular framework.
  • Deliver a security-hardened SIEM toolset that is fully integrated with agent collection and event/log forwarding across multiple platforms and back-end storage systems (DB).
  • Develop reporting profiles and SOC operator management dashboards to support the SOC team and cyber security incident response processes and operating plans.
  • Create the SIEM operator’s manual, security operating procedures, toolset maintenance, and operations plan.
  • Develop SIEM test plans, perform scenario modelling for red team assurance, and remediate assurance outputs, including configuration of SIEM reporting profiles in accordance with cyber security threat models.
  • Document the platform infrastructure and ensure alignment with cyber security assurance and technical design requirements.

 

Senior Security Engineer – Requirements

  • 5 years of experience in designing SIEM architectures and integrating multi-vendor toolsets
  • Expert knowledge of vulnerability management, DLP and SOC management tooling.
  • In-depth knowledge of log event collection, transformation, and ingestion within an enterprise SIEM toolset architecture
  • Expertise in back-end DB storage design, agent deployment model development, and log forwarding components
  • Strong understanding of vulnerability management, DLP, and SOC management tooling
  • Familiarity with security assurance processes, particularly in the law enforcement or national security environment
  • Preferably security cleared (SC) with appropriate professional security architecture certifications or capability to obtain security clearance
  • An inquiring mind, can-do, positive attitude, and initiative-taking approach

Good organisational and planning skills, and the ability to make decisions independently

1st Line Technical Support Engineer
  • Salary: £24k-£26k dependent on experience
  • Location: Chesham, Buckinghamshire
  • Excellent career prospects with the opportunity to grow with the creation and scale-up of the new helpdesk function

Are you a 1st Line Technical Support Engineer looking to join an awesome team? Are you seeking a challenge where you can truly make a mark with the potential to grow with the scale-up of a new helpdesk function? Then we want to hear from you!

Our ideal 1st Line Technical Support Engineer will excel in this brand-new role within a growing agile company providing Wi-Fi customer support to education, leisure, and construction customers. 

Working under a passionate senior manager, you will use your winning personality and knowledge of Wi-Fi, TCP IP, IP Networks, and hosted cloud services to support the success of this business. 

1st Line Technical Support Engineer– Duties will include:

  • Working with clients to take calls as the face of the company and helpdesk support
  • Support with the implementation of the helpdesk solution for customers
  • Extensive customer engagement, using a winning personality to build relationships
  • Use of extensive knowledge of Wi-Fi Routers, IP Networks, TCP and IP and Hosted Wi-Fi to provide troubleshooting services to customers
  • Contribute to the growth of the company’s first in-house helpdesk function
  • Coordination with SLA renewals

1st Line Technical Support Engineer– Essential Requirements

  • Capability to manage 1st line technical support for customers within different industries
  • Working knowledge of Wi-Fi, LAN/WAN, and IT network hardware.
  • Strong personality capable of engaging customers across platforms
  • Confident self-starter, equally comfortable working in a team or independently.
  • Showcases outstanding diagnostic, problem-solving, and analytical skills
  • Excellent oral/written communication skills and active listening skills
  • Strong analytical skills to gather and analyse customer issues and incidents

 

Helpdesk 1st Line Technical Support – Details

Salary: £24k-£26k dependent on experience

Location: Chesham, Buckinghamshire 

Excellent career prospects with the opportunity to grow with the creation and scale-up of the new helpdesk function

IT Manager

IT Manager

Salary: £40K – £50K

Location: Essex

Excellent career prospects with an in-house development programme complete with course materials, training and exams for Microsoft paid by the company.

Are you a 3rd Line Support Engineer keen to take your next step into an IT Manager role? Or are you an IT Manager or a Technical Team Lead seeking a challenge where you can make your mark in a growing Managed Service Provider at a key client site?

 We are looking for an IT Manager primarily based in an education setting in Essex. You will lead a small team of 3 working alongside the Senior Leadership Team.

 If you have command over M365, Exchange Online and Windows Servers, a strong knowledge of Microsoft 2012+ OS’ and experience with virtualisation, then this role is for you!  

 IT Manager / 3rd Line Engineer – Duties will include:

  • Steer a high-performing team of 3 engineers
  • Collaborate with top-tier Senior Leaders in the education realm
  • Conduct seamless 3rd line tech support both remotely and on-site
  • Provide expert assistance in server, network, and desktop maintenance
  • Ensure smooth operation of cloud services
  • Design and configure server and infrastructure architecture
  • Oversee quick and effective support call responses and resolutions
  • Take charge of escalated issues and driving solutions
  • Establish and update top-notch documentation and processes
  • Actively coach and guide junior team members

Essential Requirements

  • Able to demonstrate experience as an IT Manager or at a 3rd Line Engineer level
  • Strong knowledge of M365, Exchange Online and Windows Servers
  • Demonstrable experience in virtualisation, network protocols and Active Directory
  • Strong knowledge of Microsoft 2012+ OS’
  • Ability to own and prioritise helpdesk calls in a high workload environment
  • Ability to communicate IT concepts clearly to non-technical audiences at all levels
  • Absolute passion for IT and technology
  • Naturally proactive, personable, confident, and analytical
  • Excellent written and spoken English
  • Excellent skills as a team player, collaborator, and contributor to new ideas

Desirable Requirements

  • Prior employment within a Managed Service Provider or Education setting.
  • Experience with Watchguard firewalls
  • Knowledge of VEEAM
  • Mac OSX / Unix knowledge 
  • Good presentation and report writing skills

IT Manager / 3rd Line Engineer – Details

Salary: £40K – £50K

Location: Essex

Excellent career prospects with an in-house development programme complete with course materials, training and exams for Microsoft paid by the company.

3rd Line Support Engineer

3rd Line Support Engineer

  • Salary: £45k-£55k dependent on experience
  • Location: Hybrid with 2 days in the office, with a future in a hybrid or fully remote role

Office Located in Essex

  • Excellent career prospects with an in-house development programme complete with course materials, training and exams for Microsoft Technologies paid by the company.

Are you a 3rd Line Support Engineer seeking a challenge where you can make a mark in a well-established, progressive, dynamic, and growing Managed Service Provider and IT Consultancy?

We’re looking for a 3rd Line Support Engineer to join the Managed Services Team to deliver support to Microsoft Cloud and Server OS based infrastructure for SMEs.  You will have experience with remote access technologies, backup, basic network protocols and Active Directory.

If you have a wide knowledge and keen interest in technology and are looking for a hybrid role with the option to move to fully remote, then this role is for you!  

3rd Line Support Engineer – Duties will include:

  • Respond promptly to escalated support calls
  • Take ownership of escalated issues and provide resolutions
  • Provide 3rd line technical support remotely and on-site
  • Create and update documentation and processes
  • Support Microsoft 365-based products and end-users
  • Maintain Server 2016/19/22 infrastructure
  • Mentor junior team members
  • Participate in on-call rota for out-of-hours support

3rd Line Support Engineer – Essential Requirements

  • Expert-like problem-solving skills predominantly over M365 and Server 2016/19/22
  • Demonstrable expertise with Microsoft Cloud technologies
  • Deep understanding of Active Directory
  • Proven proficiency with remote access technologies
  • Well-versed in backup technologies
  • Thorough familiarity with fundamental network protocols
  • Absolute passion for IT and technology
  • Naturally proactive, personable, confident, and analytical
  • Excellent written and spoken English
  • Excellent skills as a team player, collaborator, and contributor to new ideas

3rd Line Support Engineer – Desirable Requirements

  • Prior employment within a Managed Service Provider
  • Experience with Watchguard firewalls
  • Experience with HP Server and Storage hardware
  • Mac OSX / Unix knowledge 

3rd Line Support Engineer – Details

  • Salary: £45k-£55k dependent on experience
  • Location: Hybrid with 2 days in the office, with a future in a hybrid or fully remote role

Office Located in Essex

Excellent career prospects with an in-house development programme complete with course materials, training and exams for Microsoft Technologies paid by the company

New Business Sales Executive

Are you an IT or Telecoms New Business Sales Executive with a real sales flare and an understanding of how to identify pain points to sell IT solutions? Are you seeking a challenge where you can truly make a mark with the potential to grow into a Sales Director role? Then we want to hear from you!

We are seeking an experienced hunter to assume the 360o sales lifecycle of the business.  You will combine your strong commercial acumen with a deep understanding of the problems that your customers are looking to solve. 

You will thrive in an environment where you can utilise your high-influencing skills and tenacious nature. Our ideal New Business Sales Executive will excel in this brand new role within a growing agile MSP in the heart of London.

New Business Sales Executive duties will include, but are not limited to:

  • Management of lead generation and the sales pipeline
  • Accountability to lead high-touch, relationship-first consultative sales
  • Ability to work with the MD to assume ownership of the new business activity
  • Strength in selling people, services and products in tandem
  • Skill to capture and analyse customer requirements
  • Insight approach to differentiate the business USP from competitors

New Business Sales Executive – Essential Requirements

  • 3-5 years of experience in a similar role for an MSP, Telecoms or IT company
  • Experience in managing the full sales lifecycle from lead to activation
  • Working knowledge of product/service sales in the tech sector
  • Willingness to work with the MD and CTO to evolve sales excellence

New Business Sales Executive – Details

  • Salary: £32k-£37k dependent on experience + uncapped commission
  • Location: Farringdon / Barbican (London)
  • Start Date: ASAP
  • Excellent career prospects with the opportunity to move into a Director role

New Business Sales Executive – How to Apply

Get in touch with your CV, with a cover letter demonstrating your skills in relation to the essential requirements and person specification

Junior Cyber Security Consultant

Are you in Cyber Security and looking for your next step up? Due to a period of growth, the opportunity has opened up for a Junior Cyber Security Consultant to assist in the expansion and growth of the business.

We don’t expect you to be an expert in every area of security. We will invest in your development, by offering you a variety of training and tools.  Whether you are a generalist or have specific domain experience, we would welcome your application.

Joining the team at this stage will give you exposure to many different service offerings to develop as a generalist, and as the team continues to grow take on management responsibilities if you wish.

Key Duties and Responsibilities

  • Provide tailored, pragmatic security advice at any level within the client’s organisation.
  • Understand client project requirements to ensure that expectations are met.
  • Help clients assess and manage their information security risk against recognised best practices and industry standards as appropriate to the organisation.
  • Devise and recommend options for cost-effective controls.
  • Develop and enhance security policies, processes, procedures, and technical controls to strengthen client resilience to cyber threats.
  • Create and implement new strategies for successful information security solutions.
  • Support the Principal Consultant to provide consultative security services and participate in designing and leveraging new opportunities
  • Assist with Business Development opportunities through the creation of blogs, marketing material, and assisting with quotes and proposals.

Experience and Skills Required

Essential

  • Able to demonstrate 2 years plus experience in providing cyber security advice, audits, and guidance ideally as a consultant.
  • Great customer facing presentation skills
  • Excellent interpersonal communication skills
  • An inquiring mind
  • Can-do, positive attitude
  • Proactive approach
  • Good organisational and planning skills.
  • Ability to make decisions independently.

What we offer

We believe in organic growth and will invest in your development, by offering you a variety of training and tools in the areas you are particularly interested in:

  • £40,000 – £45,000 per annum
  • 25 days holiday plus bank holidays
  • Private Healthcare
  • Relaxed and flexible with fully remote working
  • Training budget
  • Funding for accreditations and certifications

Ready to work together?

Let’s do this!