Revolutionising the Best Recruitment for MSPs & Tech Teams

Mar 31, 2024

In the fast-paced world of MSPs and the IT sector, the recruitment landscape is an ever-evolving beast. Gone are the days when a one-size-fits-all approach could suffice in attracting, hiring, and retaining top-tier talent. Today, the demand for a more nuanced, personalised, and strategic recruitment process is at an all-time high. In this month’s blog, we give you an insider look at how we deliver our recruitment and placement function – and how we create the perfect match between your candidate and culture.

The Genesis of a Personalised Recruitment Process

Your journey with us kicks off with a client discovery meeting, and a deep dive into your company’s ethos, culture, team dynamics, and the unique aspects of the role at hand. In this meeting, we focus on understanding your expectations for talent—those who are proactive, embody a growth mindset, have clear goals, and excel in communication. This insight into your business and workplace culture allows us to craft a detailed document that encapsulates the right attributes to find you the right talent.

Here are some of the questions we might ask to get the insight into your talent needs:

  • What is the strategy for your business moving forward?
  • Tell me about your team structure from the top down.
  • Talk me through your team, what does a team player look like in your business?
  • How has your culture developed, and what are your values?
  • What is important to you to create a living and breathing future-fit team?

Crafting the Perfect Job Description

Armed with insights from the discovery phase, we dive in behind the scenes to craft a bespoke job description and SEO-optimised job advert. We bring the know-how and expertise to generate the right job copy that will attract and compel the best candidates to apply for your vacancy.

And it isn’t just a listing of qualifications and skills. We create a tone and voice that resonates with your culture – so that your applicants are truly the ones who will get your workplace culture. We can also craft your job descriptions, ensuring those who apply have a full understanding of what they will be delivering in their future success with you.

Here is a quick-fire list of how we attract your talent:

  • Create an SEO optimised Job Advert
  • Craft and generate your job description
  • Place your job live on a series of online platforms
  • Leads search of a 20 million+ candidate database for matching candidates
  • Manage your candidate applicant journey

A Strategic Approach to Candidate Search

The search for the ideal candidate extends beyond active job seekers. Using our database of top-tier talent, we also weave the tactics needed to attract passive candidates. We cast the net wide to create the best candidate pools that connect with each aspect of your talent call. In the search to find you the right candidate with the right skills, we pool your candidates, then lead manual sifting based on your top candidate priorities. We invite candidates to supplement their applications so that we can truly understand their fitness for your role.

We’re in contact with your hiring managers throughout this process, leading a ‘high touch’ service to ensure you are 100% informed on timelines and progress.

Here is a quick-fire list of how we sift and screen your talent.

  • Take candidates on the journey with a high-touch experience
  • Lead a pre-sift, manually, to ensure no skill is missed
  • Alongside, use ATS / CV sifting technology to identify the top talent in the pool
  • Select candidates for further assessment and interview

Interviews: Beyond the CV

Conducting interviews is an art, one that goes beyond assessing a candidate’s skills on paper. It involves a deep dive into their values, ensuring a cultural and values-based fit with the company. We complement our process using our expertise as DISC-certified practitioners, creating profile analyses which offer insights into a candidate’s behaviour and personality, ensuring a holistic view of how they would integrate and contribute to the team.

Here is a quick-fire low-down on how we assess and interview your candidates

  • Engage with candidates to create a DISC-like profile
  • Work 1:1 with your hiring managers to create a structured interview process
  • Host discovery interviews to short-list candidates for technical and cultural fit
  • Present candidates that only match your technical and cultural requirements
  • Deliver comprehensive interview findings and CVs to deliver full candidate insight
  • Coordinate interviews and structure assessment activities
  • Coach your interview managers on how to evaluate a good fit for each role
  • Manage the candidate journey through the interview and selection journey

Offer Management and Beyond

At the finishing line of the active recruitment process involves handling offer management, we are here to guide the way. It’s crucial at this point to ensure that how we communicate selection and rejection to uphold your employer’s brand and reputation. We hold your hand along the way, including giving candidates feedback on their progress and integration into the company. We extend our ‘Beyond’ service to support placements for up to 90 days, leading to constant engagement that gives you peace of mind that the hire is right for you.

Here is an overview of our offer, placement, and after-placement support:

  • Management and/or coaching over the offer and rejection process
  • Safeguarding your employer-branded candidate experience
  • Oversight of the entire placement process with your line managers
  • Regular engagement to seek candidate and client experience
  • Guaranteed support for 90 days following placement
  • Engagement on Day 1, Week 1, and Month 1/2/3 with new hires to track progress

The Personal Touch in Recruitment

The success of our recruitment process is anchored in a personalised approach, transforming each hiring journey into a talent partnership that ensures your every need is met. By thoroughly understanding your business, culture, and unique needs for each role, we tailor our services to align closely with your objectives.

Here are just some of the benefits of using Wildcat Careers as your Talent Partner:

  • Candidates that align with your company culture and values
  • Ongoing relationships and regular check-ins ensure we know your business intensely
  • Dynamic recruitment strategies and a unique understanding of market dynamics
  • Increased efficiency and effectiveness, saving you significant time and effort
  • A seamless, easy hiring process for new hires – particularly those needed at pace

No process is without its challenges, but it’s the response to these hurdles that sets our recruitment approach apart. Whether it’s extending probationary periods or reassessing onboarding processes, we view each challenge as an opportunity for learning and growth. Using our collaborative approach, we ensure that you, our client, and the candidates are set up for success.

Wildcat Careers: Your Ultimate Talent Partner

In a world where the right talent can be the catalyst for growth and innovation, having a talent partner who not only understands your business but is committed to finding candidates who fit your culture and values is invaluable. Our approach to recruitment for MSPs and tech teams is not just about filling vacancies; it’s about building teams that will drive the company forward and deliver a competitive edge in the ever-evolving IT landscape.

Your recruitment world requires a bespoke, nuanced approach that goes beyond traditional methods. By focusing on personalised strategies, we build an intensive understanding of the company culture to deliver a bespoke candidate search, assessment, interview, and placement journey. We’re right by your side throughout.

As we wrap up our exploration into the cutting-edge world of recruitment for MSPs and in-house IT teams, we’re plugging into the future of talent acquisition—and we want you on our network. With Wildcat Careers, you’re not just filling positions; you’re coding the DNA of your future success.

Don’t let the quest for top talent cause your progress bar to stall. Power up your team with Wildcat Careers, where we’re more than just recruiters—we’re your co-developers in building a future-proof workforce.


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